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It's Personal : For the Customer And For You / Video Arts (Firm).

Infobase, film distributor.; Video Arts (Firm)

Place of publication not identified : Video Arts Firm 2005

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  • Title:
    It's Personal : For the Customer And For You / Video Arts (Firm).
  • Other Titles: For the Customer And For You
  • Author: Infobase, film distributor.; Video Arts (Firm)
  • Contents: It's Personal-For the Customer And For You: Introduction (0:55) -- Having the Right Attitude: Who are You Doing This For? (1:59) -- Having the Right Attitude: How Would You Like to be Treated? (1:54) -- Having the Right Attitude: Give that Bit Extra (1:26) -- Knowing Your Business: Know What You're Talking About (2:05) -- Knowing Your Business: Read Your Customer (1:32) -- Communicating Positively: Make Them Feel Welcome (1:26) -- Communicating Positively: Listen (0:54) -- Communicating Positively: Keep People Informed (1:07) -- Taking Responsibility: Use Your Initiative (1:51) -- Taking Responsibility: See it Through (1:23) -- Taking Responsibility: Pay Attention to Detail (1:27) -- Learning to Do it Better (1:49) -- Summary of Training Points (2:01) -- It's Personal for the Organization Too (2:33) -- Providing the Direction (2:39) -- Meeting Expectations (1:37) -- Setting Standards (2:27) -- Generating Enthusiasm (2:05) -- It's Personal, but Don't Take it Personally! (1:31) -- What You Can do About It (3:11) -- Credits: It's Personal: For the Customer And For You-Supernova Collection (0:15)
  • Publisher: Place of publication not identified : Video Arts Firm
  • Creation Date: 2005
  • Physical Description: 1 online resource (1 video file (39 min., 11 sec.)) : sound, color..
  • Language: English
  • Source: 01GALI USG ALMA
    01GALI GIT ALMA
  • OCLC Number: 1004243551
  • NZ MMS ID: 9914887849902931
  • Local Notes: $$I01GALI_GIT

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