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On The Receiving End / Video Arts (Firm).

Films Media Group, film distributor.; Video Arts (Firm)

Place of publication not identified : Video Arts Firm 1998

Online access

  • Title:
    On The Receiving End / Video Arts (Firm).
  • Author: Films Media Group, film distributor.; Video Arts (Firm)
  • Subjects: Call center agents; Consumers -- Attitudes; Selling; Customer relations; Telephone selling
  • Contents: Call Center (5:14) -- Assess and Solving Problems (5:06) -- Managing Difficult Customers (3:47) -- Manage Emotions (2:17) -- Computer Support Network (3:31) -- Map Out the Call and Follow Through (3:36) -- Add Value (2:42) -- Customer Service Review (1:46) -- Credits: On The Receiving End: Customer Service & Sales Classics (0:29)
  • Publisher: Place of publication not identified : Video Arts Firm
  • Creation Date: 1998
  • Physical Description: 1 online resource (1 video file (29 min., 40 sec.)) : sound, color..
  • Language: English
  • Source: 01GALI USG ALMA
    01GALI GIT ALMA
  • OCLC Number: 974883396
  • NZ MMS ID: 9913918665202931
  • Local Notes: $$I01GALI_GIT

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